Q：What are your operational hours？
A：The operational hours are Mondays – Fridays (9.30am – 5.30pm) except on weekends and public holidays.
Q：Will I receive any order confirmation after placing my order?
A：Yes. We will send an order confirmation to you via Email and SMS after your order with a successful transaction. Otherwise, you may log in to your account and check under your Orders.
Q：How long does it take to deliver my order(s)?
A：Please note that the standard delivery time of 5-7 working days (except public holidays and weekends) are estimates and may vary depending on circumstances like distance, local holidays, and any other external factors outside of Jins Health Group Sdn. Bhd. ’s, and courier’s, control.
Q：Why can’t I trace my order from the website?
A：Your order(s) might just pass to courier service, the tracking might take up to 24 hours to update. Please do try it again later.
Q：About promotions
A：Promotions will review and update accordingly. If there is free gift promotion, it will be automatically add into cart or if there is no free gift included in cart means it is out of stock or promotion ended.